Order Confirmation: You will receive a confirmation email as soon as you place your order.
Dispatch Time: Orders are dispatched within 1-7 working days.
Tracking: Once your order is dispatched, you will receive an email or SMS with a tracking number to track your order on the courier company's website.
Please ensure you provide a complete and accurate address, including any special instructions, to ensure successful delivery. If an incorrect or incomplete address or phone number is provided, we will contact you for the correct information. Note that we are unable to schedule deliveries without a valid address and phone number. If we are unable to reach you after two attempts, we will cancel the order and issue a full refund. We cannot be held responsible for any lost shipments due to an incorrect address.
Deliveries will take place between Monday and Friday and will be attempted three times before they are returned to us. Additional fees will apply for further shipping attempts or any address changes after the delivery has been scheduled and you have received your tracking number. Please allow 5-7 working days from dispatch for your goods to arrive, though they usually arrive within 3 working days.
International Customs & Taxes
We have made arrangements for FedEx, UPS, and DHL to custom clear your items and deliver them to your doorstep to make your buying experience as easy as possible. We make an effort to prevent the imposition of any additional tariffs or taxes. However, because they differ from nation to nation and are unpredictable, the buyer will be responsible for paying any customs fees and/or handling fees assessed by the courier service.
